About Us

Tay Associates was established over 20 years ago with the mission of being the best recruiter of PA and business support staff in London. We’ve achieved this by being consistent in our values, attitude and work ethic, but evolving with the market and our clients to stay on top of our game.

Helping companies hire personal assistants, executive assistants, secretarial, reception, admin and support staff across all industries and at every level, we’re dedicated to offering the best and fullest representation of both our candidates and clients to make sure the candidates with the desired skills, personalities and values are matched with the right roles, in the right companies.

High achieving service levels are fostered at the top of our agency. Susanna Tait, Tay’s Chief Executive, brings a passion in relationship management, people engagement and the training and development of Tay’s talented consultants, thanks to a wealth of knowledge gained from more than 20 years recruiting support staff for London’s most sought-after employers. Caroline Tay, company founder, champions cohesive partnerships and thoughtful attention to detail. 

As a result, our entire management team are operational recruiters, promoted from within and the full team are individual members of the REC (Recruitment & Employment Confederation).

We have won six consecutive awards for best PA/Secretarial recruiter in London - voted for by clients and candidates - and we are the only independent secretarial agency in London accredited with the REC Gold Standard in Risk & Compliance.

Core Values Chart

Our Core Values



A sales business investing in talented people.



Ethical, professional, credible and committed.



Specialists who educate, influence and consult.



Stand out from competition, promote from within.



Investing in culture that is conducive to success.

Investing in Best Practice

REC Audited Holder

Investing in best practice across business operations has allowed Tay to be the first independently owned consultancy in our field to achieve the recruitment industry’s Gold Standard Accreditation for Risk and Compliance.

Who we work with

Having talented support staff is integral to the success of any business. From the receptionist offering an excellent first impression to reassure visitors they’ve come to the right place, the personal assistant juggling several tasks at once without ever letting standards slip and the office manager ensuring the smooth running of day to day business, to every HR, marketing or administration assistant providing a strong backbone to their team.

Chart 2

Tay Associates prides itself in sourcing the very best talent in London and placing them in well-matched support roles. Whether it’s to headquarters of some of the UK’s biggest banking, investment, finance, professional, media and insurance companies, or a creative or entrepreneur start-up looking for the right people to help them hit the ground running.

“In today’s fast moving business culture, matching the right people to the right roles doesn’t happen by chance. It takes skill, knowledge and experience.”
Susanna Tait FIRP, Chief Executive


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