Front of House Manager

  City      £40000 - £45000 per annum

A financial services company is currently looking for a Front of House Manager to join their team based in the City of London. You will be responsible for the development and delivery of the client journey and hospitality proposition clients receive.

Duties



* Create and document a client journey and hospitality proposition to be agreed with senior stakeholders
* Own the front of house discussion with client facing teams, understanding their needs and feedback lead all aspects of delivery of the agreed client journey proposition
* Ensure that the highest level of service is provided to all guests and clients
* Ensure the highest standards of conduct is always maintained
* Ensure that teams are pro-active in delivering the best possible service to guests
* Lead the team of reception
* Training performance management
* Contribute more broadly as a senior member

You



* Demonstrate a passion for delivering the highest standard of client service in a professional services environment
* Confident in both when to make a decision and when to seek further clarification on a decision and stick to appropriate deadlines
* A clear self-starter with the ability to demonstrate innovation and drive

Experience



* Broad experience of corporate reception, hospitality and catering services
* Leadership of a team of client services / hospitality professionals
* Negotiating and supervising external contractors and other staff / colleagues

Reference - X_QAB27408

Location City
JOB LOCATION
Salary £40000 - £45000 per annum
JOB SALARY/RATE
Type Permanent
EMPLOYMENT TYPE
Category Admin and Secretarial
JOB CATEGORY

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