Customer Care

  City      £20000 - £22000 per annum

Customer Experience

White City

£21,000 - £23,000

Are you an enthusiastic fun and personable individual with a love for speaking to different people on a daily basis? Do you thrive when making a personal connection with a customer and am able to resolve their query?

You need to be a fantastic communicator, a good listener and be super passionate about our awesome stuff which we are so proud of.

Key Responsibilities



* To have a passion for customer service
* Ensuring that the company provides the best customer experience at all times.
* Ensuring that the customer message is kept on brand at all times.
* Ensuring that all customer communication is of the highest standard.
* Ensure that you have excellent product knowledge at all times
* Resolve all customer questions and queries in a professional and timely manner
* Resolve all customer questions and queries in a professional and timely manner.
* Work in other departments and the showroom as required.
* Take the initiative to deliver beyond the expectations set for your role.
* Support the team to pick, pack and send out brochures and swatches.
* Display a professional attitude towards the job at hand and the rest of the team
* Ensure that all systems and processes are followed with regards to returns and refunds

Skills and Attributes



* Previous experience within a customer services role.
* Excellent listening and communication skills both written and verbal.
* Excellent attention to detail.
* A patient and calm approach.
* The ability to take responsibility and be accountable for your actions.
* The ability to problem solves and prioritise workload effectively.
* Good organisational skills.
* Self motivated with a positive approach.
* Initiate, execute and embrace new methods of work and projects.
* Be a team player - work well with other team members and be a fully participating team member.
* Support and train new members of the team.
* Willing to go the extra mile (and then some) for every single customer.
* A quick learner who's flexible and willing to help out where needed.
* Good knowledge of Excel & Mac proficiency
* Sales and/or customer service experience

Location City
JOB LOCATION
Salary £20000 - £22000 per annum
JOB SALARY/RATE
Type Contract
EMPLOYMENT TYPE
Category Retail
JOB CATEGORY

Apply Now: Customer Care

Accepted file types: PDF, DOC, DOCx, PPT, PPTx
Tay Associates
Apply for this job
“I love the ‘feel good factor’ involved with working alongside candidates to find their perfect role at whatever stage they are at in their career, you can’t beat that buzz!”
Lucy McInerney FIRP, Senior Associate

RELATED RETAIL JOBS

  • Customer Experience
    City - £20000 - £21000 per annum

    A fashionable, vibrant retail company based in West London are looking for strong Customer Service staff to support their fast growing business.You...

    Read More
City Landscape Left
City Landscape Right