£21,000 - £23,000
Are you an enthusiastic fun and personable individual with a love for speaking to different people on a daily basis? Do you thrive when making a personal connection with a customer and am able to resolve their query?
You need to be a fantastic communicator, a good listener and be super passionate about our awesome stuff which we are so proud of.
* To have a passion for customer service
* Ensuring that the company provides the best customer experience at all times.
* Ensuring that the customer message is kept on brand at all times.
* Ensuring that all customer communication is of the highest standard.
* Ensure that you have excellent product knowledge at all times
* Resolve all customer questions and queries in a professional and timely manner
* Resolve all customer questions and queries in a professional and timely manner.
* Work in other departments and the showroom as required.
* Take the initiative to deliver beyond the expectations set for your role.
* Support the team to pick, pack and send out brochures and swatches.
* Display a professional attitude towards the job at hand and the rest of the team
* Ensure that all systems and processes are followed with regards to returns and refunds
Skills and Attributes
* Previous experience within a customer services role.
* Excellent listening and communication skills both written and verbal.
* Excellent attention to detail.
* A patient and calm approach.
* The ability to take responsibility and be accountable for your actions.
* The ability to problem solves and prioritise workload effectively.
* Good organisational skills.
* Self motivated with a positive approach.
* Initiate, execute and embrace new methods of work and projects.
* Be a team player - work well with other team members and be a fully participating team member.
* Support and train new members of the team.
* Willing to go the extra mile (and then some) for every single customer.
* A quick learner who's flexible and willing to help out where needed.
* Good knowledge of Excel & Mac proficiency
* Sales and/or customer service experience